| 1. WHEN WILL MY ITEM BE SHIPPED OUT? | |
| Your purchase will be processed and shipped out on the next business day (excluding Saturday/Sunday and public holidays), once payment is received. | |
| Additional time for laboratory report | |
| If your purchase requires a third-party laboratory report by NGI - Nanyang Gemological Institute (Singapore), there will be another 5 to 7 business days before your order is sent out. | |
| 2. LOCAL ORDERS (Singapore) - shipping is free for Local (Singapore) | |
| Your local purchase is delivered by reputable courier companies. It will take 3 to 5 business days to deliver with tracking number. If no one is at the address, buyer’s responsibility to follow up on the shipment with courier company. | |
| It is buyer’s responsibility to ensure that the address and contact number provided during the checkout are correct. We will not be liable for any delay/loss of item due to incorrect details provided. We reserve the rights to cancel any orders with incomplete details. | |
| All items are securely packed and sealed up. Hence, we will not be liable for any loss of shipment, missing items or damaged items during shipping. However, we will provide assistance to follow up on the shipment when such situation occurs. | |
| 3. INTERNATIONAL ORDERS (EXPRESS SHIPPING by FedEx) | |
| Express shipping can be arranged via premium providers such as Fedex to most countries worldwide. Please select the appropriate shipping method during checkout. Free shipping is provided for overseas orders, if there are some locations where shipping is unavailable , please accept our sincere apologize in advance. | |
| All shipments outside of Singapore may be subject to applicable charges (i.e. duties, custom tariffs, government service taxes) at the destination country. | |
| Applicable charges imposed by the destination country will be borne by the customer. The free international shipping fee is exclusive of these charges. Please check with local authorities prior to placing your order to confirm taxes and duties. | |
| We are also not responsible for any delays that may occur during international shipping and customs checks, however we will provide the necessary documents to assist on the shipment. | |
| To avoid any delays for customs clearance, kindly ensure that mobile number and email address is valid. Please be responsible to respond to the email or messages from Fedex, to avoid any delay for clearance. | |
| FedEx Shipping Service Transit Time | |
| Country | Estimated Transit Time |
| (Business Day) | |
| Malaysia | 1 – 2 Days |
| Brunei | 1 – 2 Days |
| Indonesia | 1 – 2 Days |
| Thailand / Vietnam/ Cambodia | 1 – 3 Days |
| Hong Kong / Macau | 1 – 3 Days |
| China | 1 – 3 Days |
| Taiwan | 1 – 3 Days |
| Japan | 1 – 3 Days |
| South Korea | 1 – 3 Days |
| Philippines | 1 – 3 Days |
| India | 1 – 3 Days |
| Other Asia Countries | Check with us. |
| Australia | 2 – 3 Days |
| New Zealand | 2 – 3 Days |
| United States of America (USA) | 1 – 3 Days |
| Mexico | 2 – 3 Days |
| Canada | 2 – 3 Days |
| United Kingdom (UK) | 2 – 5 Days |
| France | 2 – 5 Days |
| Italy | 2 – 5 Days |
| Germany | 2 – 5 Days |
| Switzerland | 2 – 5 Days |
| Austria | 2 – 5 Days |
| Other Europe Countries | Check with us. |
| ** Transit time based on shipment to major cities only. Do re-confirm with us if your desired address is out of the major cities. | |
| ** We ship worldwide. For countries not stated in the table, enquire at ask@petalove.co | |